Valid staff photo ID
Every member of staff carries valid picture identification for a clear and confident handover.
Clear standards at every handover
Trust and security
Know who is collecting your vehicle, how it will be cared for and what to check before you travel.
Standards you can rely on
Carefully selected drivers
All drivers are aged 25 or over and have no driving convictions or insurance claims within the past five years.
Secure vehicle care
We drive and care for your car as if it were our own. Your car is parked securely and looked after with the utmost care throughout your booked stay.
Direct communication
Travel-day changes are handled directly by our team. Keep 0117 2449469 available throughout your journey.
No vehicle damage to date
We currently hold a 100% no-damage record for vehicles entrusted to Platinum Parking. This reflects the care taken at collection, during parking and on return.
A safer handover checklist
- Check the photo ID.Confirm that the member of staff is representing Platinum Parking.
- Confirm your booking.Check your name, vehicle registration, return flight and contact telephone number.
- Remove valuables.Take passports, travel documents, cash, electronics and other personal belongings with you.
- Record the vehicle.Take clear photographs of each side of the car and note the mileage before handing over the keys.
- Keep our number.Call 0117 2449469 if your flight, arrival time or travel arrangements change.
Vehicle movement and key care
A meet-and-greet service requires your vehicle to be driven between the airport handover point and its secure parking location, then returned for collection. Your keys are needed for those movements and are handled with care. Please remove house keys and unrelated keys before handover wherever possible.
When your vehicle is returned
Inspect your vehicle before leaving the collection point and compare it with the photographs you took at handover. If anything concerns you, tell the staff member and call Platinum Parking immediately so it can be recorded.
Trust and security questions
How do I know the person collecting my car is a member of staff?
All Platinum Parking staff carry valid photo ID. Ask to see it and confirm your booking details before handing over your keys.
Who is allowed to drive my vehicle?
All Platinum Parking drivers are aged 25 or over and have no driving convictions or insurance claims within the past five years.
How will my car be looked after?
We drive and care for your car as if it were our own. Your vehicle is parked securely and looked after with the utmost care throughout the booked stay.
What is Platinum Parking's vehicle-damage record?
Platinum Parking currently holds a 100% no-damage record for vehicles entrusted to our care.
Should I leave valuables in the vehicle?
No. Remove valuables, travel documents, cash, electronics and personal belongings before handover.
What if my travel arrangements change?
Call 0117 2449469 as soon as possible so the team can update your handover or collection arrangements.
Ready to book?
Check your dates, complete your details and pay securely with SumUp. If you depart within 24 hours, call us before booking.